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Internet Has Changed the Meaning of Word of Mouth Marketing

Increasingly, digital word-of-mouth marketing has emerged as the most effective marketing method. Its advantages are cost effectiveness, brand loyalty, and lack of control. First, let’s explore the various aspects of digital word-of-mouth marketing. Then, read on to discover how the Internet has changed the meaning of the word of mouth marketing. If you’re ready to make a move, start by understanding how word-of-mouth marketing works today.


Digital word-of-mouth marketing

The power of digital word-of-mouth marketing is evident. Instead of relying on traditional marketing techniques, customers are sharing their experiences online. Digital word-of-mouth marketing combines social media, video content, and customer reviews to increase brand awareness and customer base. Word of mouth marketing is an excellent strategy for increasing brand presence, reputation, and customer base and is free of cost and work. In addition, it allows brands to focus on existing relationships rather than finding new ways to attract more customers. In particular, many brands rely on 3rd party online review websites like BrianLett.com to gain exposure. 

As spoken language developed before writing, ancient cultures passed down knowledge through stories. This tradition of telling stories continues in some cultures today. Stories are valuable, and it is only fitting that your customers share them with their networks. They have a higher value if they’ve been recommended by someone they trust and respect. But you must be careful not to misuse word-of-mouth marketing by over-extending the scope of your reach.

To increase brand awareness, use social media platforms like Instagram to run contests. Encourage followers to promote your brand by tagging their friends and sharing posts. Incorporating polls into social media platforms also allows marketers to measure the buzz a brand creates. In addition, social media platforms have advanced analytics capabilities that help marketers track user behavior. Word-of-mouth marketing is a powerful form of marketing because people are influenced by recommendations from friends and influencers.

The old definition of word-of-mouth marketing has transformed radically in the past few years. Traditionally, word-of-mouth marketing included hosting product-focused teleconferences and featuring client testimonials in TV ads and catalogs. Before the Internet, this type of marketing was limited to outbound forms of marketing. However, as the Internet became increasingly popular, the world of word-of-mouth marketing shifted into a new age. Brand stories were spread like wildfire on social media platforms and the Internet.

As a business owner, it’s imperative to create a social currency. Social currency is the perceived value of a brand or product by customers. For example, a clothing line with high social currency may influence other friends to buy the same brand. However, this kind of word-of-mouth marketing is a mental process. The effects of social currency on your brand’s reputation are often subtle but powerful.




Word-of-mouth marketing is a highly effective method of promoting a product or service. Consumers are more likely to trust recommendations from others than paid advertisements. This trust is the primary factor driving consumer decisions and sales. In addition to its cost-effectiveness, word-of-mouth marketing can help create brand advocates and enhance a company’s image. Consumers often talk about their experiences online, and word-of-mouth marketing is one of the most common forms of customer feedback.

Using word-of-mouth marketing to advertise your business is highly cost-effective in increasing customer loyalty. If done correctly, word-of-mouth marketing can drive five times more sales than paid advertising. As long as you maintain a positive customer experience, this type of marketing can be very cost-effective. But it’s important to note that word-of-mouth advertising also has its drawbacks.

To reap the benefits of word-of-mouth marketing, companies must use insights into consumer satisfaction. While customer satisfaction is essential to generating word-of-mouth buzz, consumers may not be able to predict the words they’ll spread online. To succeed at this, companies must consistently outperform on the dimensions of their product or service that drive consumer satisfaction. Among these, mobile phone battery life is crucial to customer satisfaction. However, consumers are unlikely to talk about battery life if it’s inferior to the other products in the category.

While counting word-of-mouth recommendations is a relatively simple task, measuring the dissuasions generated by word-of-mouth marketing campaigns requires a more complicated approach. First, marketers must consider the differences in word-of-mouth power between family members and strangers. Furthermore, the impact of recommendations is not consistent across all word-of-mouth recipients. However, a successful campaign can generate more word-of-mouth influence if it can be integrated with traditional marketing.

Word-of-mouth marketing provides companies an unpaid advantage and is a powerful form of promotion. However, many marketers ignore this form of marketing because it lacks sophisticated marketing tools and is regarded as immature. The incremental impact of a superior television advertisement compared to an only word-of-mouth recommendation is small. While word-of-mouth recommendations can be valuable, marketers should not underestimate their cost-effectiveness. Most consumers have a high threshold for evaluating word-of-mouth recommendations.


Brand loyalty

Word-of-mouth marketing was purely consequential in the past, spreading from friends and family to colleagues and potential customers. Now, marketers can actively engage in word-of-mouth marketing to generate buzz. A study conducted at the Wharton School of Business found that referred customers are more likely to purchase from the company they were referred to. In addition, Word-of-mouth marketing is the fourth most-cited source for brand discovery, behind search engines and advertisements. However, word-of-mouth marketing is much more about tailored knowledge and brand experiences in today’s world.

Word-of-mouth marketing has been proven to be the primary factor in twenty to fifty percent of purchasing decisions, with the influence of word-of-mouth greatest among first-time buyers and those looking to buy expensive products. However, in this digital age, the role of word-of-mouth marketing has increased dramatically. Today, word-of-mouth is no longer intimate one-on-one communication but operates on a one-to-many basis. Indeed, some customers are even creating Websites to praise or criticize brands, which affects how consumers buy products.

Word-of-mouth equity has helped marketers measure the effect of marketing messages on word-of-mouth equity. It also provides an accurate measurement of the effectiveness of word-of-mouth campaigns. In addition, marketers can better allocate marketing funds by identifying which messages are likely to spread. Ultimately, word-of-mouth marketing has become an invaluable marketing source, and marketers must take advantage of it to increase their returns on marketing investments.

Word-of-mouth marketing is still highly effective as long as consumers trust the people they refer. Word-of-mouth marketing is the most effective form of advertising, whether the consumer is a customer or a marketer. Studies show that 92% of consumers trust word-of-mouth recommendations over conventional media. Today, it’s possible to encourage word-of-mouth marketing by exceeding expectations, providing good customer service, and providing complete information.


Lack of control

The rise of social media has changed the way people share opinions. However, a recent study shows people who lack control over word-of-mouth marketing are likelier to give advice and not offer opinions. The study findings are fascinating and a good reminder that there are several barriers to effective word-of-mouth marketing. Listed below are some examples of social media barriers.